ACI Specialty Benefits CIO Ryan Fay Recognized as Top Innovator of Benefits Technology

SAN DIEGO, April 12, 2017–Ryan Fay, Global Chief Information Officer at ACI Specialty Benefits, is a recipient of this year’s Employee Benefit News Technology Innovator Awards. Fay is of 21 innovators who are recognized for achievements in transforming benefits technology.

Every year, EBN recognizes visionaries and entrepreneurs who are using technology to disrupt the benefits industry, increase engagement and help employees understand benefits.

“Innovation is the cornerstone of ACI’s growth, and Ryan Fay has been a longtime change agent at ACI,” says Dr. Ann Clark, CEO and Founder of ACI Specialty Benefits.” From on-demand service to online clinical sessions, Ryan brings radical technology advancements to improve the entire customer experience.”

Since joining ACI more than seven years ago, Fay has been on a mission to make certain that ACI’s benefits technology is built for the new workforce. Fay successfully implemented mobile optimized benefit websites, text referrals and reminder services, HIPAA-compliant online video chat sessions with ACI’s clinical network, and mobile apps for smartphones and smart wearables. He has also made it a mission to simplify online access to benefits, with online intake forms and live chat available across ACI’s benefits websites. To improve access and engagement, Fay has developed an integration process that assures all of ACI’s benefits programs and portals can be blended with customers’ existing HR goals and initiatives.

“It is an honor to be recognized by Employee Benefit News,” says Fay, “With major disruptions in artificial intelligence, voice-activation and cybersecurity measures, I am more inspired than ever to assure ACI’s technology is rooted in customer demand, anticipating needs, and solving challenges.”

In addition to this recent recognition, Ryan Fay has earned a wide range of honors and awards including Top 10 Most Influential Chief Information Officers of 2017 by Rise Global, Cybersecurity Award by San Diego Business Journal, San Diego Top Technology Executive Award; and is a frequent keynote speaker and contributor to CIO Review and other industry publications.


ACI Specialty Benefits offers best-in-class benefit solutions to engage the new workforce and drive business performance. A top-ranked global benefits provider of Employee Assistance Programs, Work-Life Benefits, Corporate Concierge and Student Assistance Programs, ACI consistently helps customers achieve Healthiest Workplace awards, Best Place to Work rankings, and improve engagement, retention, productivity and the bottom line.​ Founded in 1983 and headquartered in San Diego, ACI has grown to international prominence with a 95% customer retention rate and 12 million lives covered. For more information about innovative employee benefit solutions, visit

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Laura McDermott
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