SharedXpertise Media, publisher of HRO Today magazine and HRO Today Global, has released the HRO Today Total Workforce Solutions Baker's Dozen Customer Satisfaction Ratings™. These ratings are based exclusively on feedback from buyers of the rated services, offering an impartial evaluation of leading providers in the total workforce solutions sector. For HR vendors, this represents a critical market intelligence tool that reflects actual client experiences rather than marketing claims.
The methodology behind these ratings maintains consistency with HRO Today's established Baker's Dozen rankings. The overall ranking is derived from analysis across three key subcategories: service breadth, size of deals, and quality of service. HRO Today employs a predetermined algorithm that weights questions and categories based on importance, ensuring statistically valid outcomes. While the publication doesn't claim its methodology is the only viable rating program, it vouches for its statistical validity, providing vendors with reliable data for competitive analysis.
Since 2018, HRO Today has included a dedicated section in its managed service program and recruitment process outsourcing surveys to evaluate providers' total workforce solutions offerings. By consolidating responses from companies using the same provider for both contingent and full-time employee needs, the publication has compiled comprehensive data to rank top TWS providers. This longitudinal approach gives vendors insight into provider performance trends and market evolution.
The TWS Baker's Dozen Customer Satisfaction Ratings™ aim to provide valuable insights for companies embarking on their next request for proposal process for comprehensive talent management solutions. For HR vendors, understanding these rankings is essential for several reasons. First, they reveal which competitors are excelling in customer satisfaction, potentially indicating market share shifts. Second, the ratings highlight buyer priorities in service breadth, deal size, and service quality—information vendors can use to refine their own offerings. Third, as HR leaders heavily rely on HRO Today's Baker's Dozen rankings when selecting service providers, appearing on this list or understanding its composition directly impacts vendor credibility and sales opportunities.
As a trusted authority in the HR industry, HRO Today and HRO Today Global offer unparalleled reach through their magazines, web portals, research, e-newsletters, events, and social networks. The publication's research, including the Baker's Dozen methodology detailed at https://www.hrotoday.com, has become a standard reference point in vendor selection processes. For vendors selling into the human resources industry, these ratings don't just rank providers—they map the competitive landscape, identify buyer expectations, and signal where the total workforce solutions market is heading. In an industry where differentiation is challenging, data-driven insights like these enable vendors to position themselves more effectively against competitors and align their solutions with demonstrated market needs.
