Liveops has announced a nationwide initiative to recruit thousands of remote customer support agents in preparation for the 2026 tax season. The initiative provides individuals across the United States with the opportunity to earn income from home on their own schedules while assisting a leading tax software brand. The company is specifically targeting individuals from diverse backgrounds including single parents, military spouses, caregivers, bilingual candidates, veterans, retirees, and people with disabilities.
"At Liveops, we hold the belief that meaningful work should be available to everyone, regardless of their location or the challenges they may face in life," stated Molly Moore, Chief Operating Officer at Liveops. Women currently make up approximately 77 percent of the Liveops agent community. The flexible model allows agents to choose their own schedules, coordinating work hours around caregiving responsibilities, family commitments, educational pursuits, or secondary income sources.
Since Liveops does not require proximity to a physical call center, individuals can provide services from their own locations, eliminating many geographic and socioeconomic barriers that typically hinder participation in remote service provision. "Our flexible sourcing strategy benefits both individuals and our clients," remarked Jim Watson, Chief Executive Officer of Liveops. "We can engage a diverse and motivated talent pool from across the nation. This includes individuals who may not have had access to these opportunities otherwise."
For clients, this model enables Liveops to align service coverage with actual demand during tax season without incurring additional facility costs or long-term overhead. Liveops has been facilitating tax season engagements for decades, with an on-demand model that enables quick sourcing, certification, and deployment of customer support agents. This methodology helps tax software clients minimize hold times, enhance customer satisfaction, and safeguard brand loyalty during peak periods. The company's approach is detailed at https://liveops.com.
By retaining income within local communities rather than centralizing work in a single location, the Liveops model bolsters local economies. Thousands of individuals will have the opportunity to earn supplemental income and gain valuable experience in customer support for a nationally recognized brand during one of the busiest customer service periods of the year. This initiative represents a significant development in flexible workforce deployment for seasonal industries, demonstrating how technology-enabled platforms can create economic opportunities while meeting critical business needs.
The recruitment drive has implications for HR vendors serving the tax preparation and customer service industries. As companies increasingly seek flexible workforce solutions for seasonal peaks, platforms like Liveops offer a model for rapid scaling without traditional infrastructure investments. This approach could influence how organizations approach talent acquisition for temporary needs, particularly in industries with predictable seasonal demand patterns. The focus on diverse recruitment also highlights growing corporate emphasis on inclusive hiring practices that extend beyond traditional employment models.
