Ability to Achieve Pty Limited, a registered NDIS provider in Sydney, has expanded from a solo founder in 2018 to a team of more than 90 staff, delivering high-quality Supported Independent Living (SIL) services across the city. The organisation's deliberate expansion reflects a commitment to maintaining person-centred care as it scales, addressing critical gaps in the disability support sector.
Founder Deb Merhi established Ability to Achieve after observing that many NDIS participants received support that felt transactional rather than tailored to their individual goals. The provider's SIL NDIS services are designed to help participants live as independently as possible, whether in their own homes or shared accommodation, with a focus on building skills and confidence rather than creating dependency. The NDIS supported independent living model avoids a one-size-fits-all approach, working closely with participants, families, and support coordinators to develop living arrangements that reflect individual aspirations.
Support coordinators across Sydney increasingly recommend Ability to Achieve for its transparency, responsiveness, and consistent service quality. Families report reassurance knowing their loved ones are supported by a team that understands the responsibility of care. The SIL NDIS services cover personal care, meal preparation, household tasks, medication management, and community access, all aimed at encouraging participants to develop their own capabilities.
The organisation's approach to SIL accommodation prioritises creating homes where participants feel safe, valued, and in control. Shared living arrangements are matched thoughtfully, considering compatibility between housemates alongside property features. For Deb Merhi, growth has always been about impact: each additional staff member means more participants and families can access high-quality, person-centred care.
Ability to Achieve's registered NDIS provider status demonstrates compliance with NDIS Practice Standards, regular audits, and robust governance frameworks. This offers participants and families assurance about service quality and accountability. As demand for disability support Sydney grows, the organisation is positioned to meet needs without compromising its founding values.
For HR vendors, this story underscores the importance of scalable, person-centred service models in the disability support sector. The ability to maintain quality while growing from a solo operation to a 90-plus staff team offers lessons in workforce management, training, and culture. Vendors serving the human resources industry may find opportunities in providing tools for workforce scheduling, compliance tracking, and participant management that enable such growth without sacrificing service quality. The emphasis on transparency, responsiveness, and consistent quality also highlights the need for robust HR systems to support these attributes at scale. As the NDIS market expands, providers like Ability to Achieve demonstrate that strategic, values-driven growth can capture market share while addressing critical gaps in care.
