Item by Item (IBI), a leading provider of online training for Microsoft Dynamics 365, has launched a new Change Management curriculum designed to fully integrate change management and user training into D365 project planning. This curriculum addresses the human side of ERP and CRM implementations, where projects frequently encounter challenges that can derail success.
The curriculum helps organizations tackle critical adoption challenges that often cause technology implementations to falter. It provides project teams, business leaders, and change champions with knowledge and tools needed to drive real adoption, reduce resistance, and set users up for long-term success. The program includes 37 micro-courses covering the full lifecycle of change in a D365 rollout, along with six structured learning paths aligned with roles and project phases.
To ensure practical application, the curriculum features six assessment tests to reinforce learning and measure progress, plus over a dozen downloadable templates that help teams apply their learning immediately. The content follows a fictional example company throughout its implementation journey, using a storytelling approach that brings concepts to life and demonstrates how change management strategies unfold in real-world scenarios.
Elif Item, Founder and CEO of Item by Item, emphasized the program's significance, stating that this represents the first attempt to bring change management, training, and project planning together in the D365 space. The Change Management curriculum is available as a standalone offering requiring a separate subscription and can be purchased by both new and existing customers through their platform at https://www.itembyitem.co.
Item by Item maintains the largest user-focused online training platform for Microsoft Dynamics 365, with thousands of users across industries having trained on their platform to gain practical, role-based knowledge. The company's comprehensive training ecosystem includes over 1,300 micro-courses, more than 90 learning paths, and 220+ assessments covering Finance, Supply Chain, Commerce, Sales, Customer Service, Field Service, and now Change Management.
For HR technology vendors, this development signals a growing recognition of the importance of change management in successful technology implementations. As organizations increasingly invest in complex systems like D365, the failure to address human factors in adoption can lead to significant project failures and wasted investments. This curriculum provides a structured approach that vendors can recommend to clients or integrate into their own service offerings.
The integration of change management directly into project planning represents a shift in how technology implementations are approached. Rather than treating training and change management as separate activities, this curriculum embeds them throughout the implementation lifecycle. This holistic approach could potentially reduce implementation failures and improve return on investment for organizations deploying D365 solutions.
For the broader HR technology industry, this development highlights the increasing importance of adoption-focused solutions. As vendors compete in crowded markets, differentiation through comprehensive support services like integrated change management could become a competitive advantage. The curriculum's availability through Item by Item's established platform at https://www.itembyitem.co makes it accessible to organizations of various sizes and implementation stages.
