Dan Longton, CEO of HRgems, Inc., has published 'Waiting Tables? Make More Money!', a book offering restaurant servers strategies to improve service quality and increase tip-based income. The publication targets servers aged 18-30 in table service establishments and draws from interviews with hundreds of business diners to provide practical guidance throughout the restaurant service cycle.
The book's content focuses on creating enthusiastic dining experiences through specific techniques including adopting positive attitudes, anticipating customer needs, accommodating special requests, and adapting communication to different personality types. These strategies aim to benefit servers through higher earnings while simultaneously improving customer satisfaction and restaurant performance metrics. For HR vendors serving the hospitality industry, this represents a potential training resource that aligns with current industry recovery needs.
Longton's background lends significant credibility to the material. As co-founder of a company that has assessed over 8 million hospitality job seekers through HRgems, Inc., his expertise in work ethic evaluation provides unique insights into server success factors. His extensive travel and direct interviews with business diners offer real-world understanding of customer preferences and tipping motivations that inform the book's practical recommendations.
The timing of this release coincides with the hospitality industry's ongoing recovery from pandemic impacts. As restaurants compete to attract and retain customers, service quality has become increasingly critical to business success. The book's availability through major retailers including Amazon, Barnes & Noble, Apple Books, and Target makes it accessible for both individual servers and restaurant management seeking training materials. Its inclusion in Franklin Publishers' 2024 must-read list indicates early industry recognition of its potential value.
For HR vendors, this publication represents more than just another business book. It provides insights into current training needs within the restaurant sector, particularly regarding service staff development. The focus on practical, immediately applicable techniques suggests potential applications in hospitality training programs and employee development initiatives. Vendors can find additional information about the book at https://waitingtablesmmm.com/.
The financial implications for servers are particularly significant given industry compensation structures where tips often constitute substantial portions of earnings. By implementing the book's strategies, servers may increase their income while restaurants potentially benefit from improved customer retention and satisfaction. This creates opportunities for HR vendors to develop complementary training products or services that address similar skill development needs.
As the restaurant industry continues evolving, resources like 'Waiting Tables? Make More Money!' highlight ongoing needs for service quality improvement and staff development. For HR vendors serving this sector, understanding these needs and available resources becomes increasingly important for providing relevant solutions to hospitality clients seeking competitive advantages through better trained staff.
