Korn Ferry has been named the top provider in HRO Today's 2026 Baker's Dozen Customer Satisfaction Ranking for Recruitment Process Outsourcing (RPO). The ranking, announced by HRO Today, honors organizations that earned the highest ratings from their customers. KellyOCG ranked second, followed by Hudson Talent Solutions, PeopleScout, and Cielo in the top five.
The Baker's Dozen ranking is unique because it is based solely on feedback from buyers of the rated services, not on the opinions of HRO Today staff. This year, the ranking was determined using a weighted algorithm that analyzed service breadth, deal size, and quality of service from over 400 usable surveys completed by 334 different client companies. The extensive data collection ensures that the rankings reflect genuine client experiences and satisfaction levels.
"A ranking in the HRO Today Baker's Dozen for RPO providers reflects the strength of provider-client relationships and the quality and effectiveness of services," said Elliot Clark, CEO of SharedXpertise and Publisher of HRO Today. "Recognition based directly on client feedback makes this achievement particularly meaningful."
For companies seeking RPO partners, these rankings offer a reliable guide to identifying the most effective recruitment providers. By highlighting providers with high customer satisfaction, the Baker's Dozen helps organizations make informed decisions when selecting talent acquisition partners. This can lead to improved employment opportunities and workforce development, as companies are better equipped to attract and retain top talent.
The RPO industry continues to play a critical role in helping businesses navigate complex hiring needs. As organizations face ongoing challenges in talent acquisition, partnering with a top-rated RPO provider can provide a competitive edge. The 2026 ranking underscores the importance of client feedback in evaluating service quality and effectiveness.
HRO Today collects feedback annually through an online survey distributed to buyers directly through its mailing lists and indirectly through service providers. Only those organizations that earned the highest ratings from their customers for quality of service, breadth of service, and size of deals are included in the ranking. The full list of winners is available on the HRO Today website.
The recognition of Korn Ferry and other top providers not only celebrates their achievements but also sets a benchmark for excellence in the RPO industry. As companies strive to optimize their recruitment processes, these rankings serve as a valuable resource for identifying partners that deliver measurable results and high client satisfaction.
