Best Practice Institute Releases Talent Management Study on GE Money and KellyOCG

PALM BEACH GARDENS, Fla., October 26, 2009 — Best Practice Institute (BPI) has released a new best practice top talent management study featuring GE Money and KellyOCG. The study will be presented live online on Thursday, October 29th on Best Practice Institute.

The study will be featured along with 14 other organizations in Best Practice Institute’s book, Best Practices in Talent Management, to be released by Jossey Bass Pfeiffer in January 2010.

The study describes how GE Money and KellyOCG developed and sustained an integrated talent acquisition model utilizing recruitment process outsourcing (RPO), advanced sourcing technology, and process efficiency in conjunction with LEAN methodologies.

“We often hear the buzz word ‘sustainability’ in reference to environmental resources, explained Claudine Elliot, exempt Staffing Center of Excellence Leader for GE Money Americas responsible for large-scale talent acquisition initiatives. “At GE Money Americas, we link the term with human resources, too. Our recruiting process delivers sustainable results today, thanks mostly to our partnership with Kelly’s Outsourcing & Consulting Group’s Recruitment Process Outsourcing (RPO) practice. This recruitment process outsourcing provider helped us get the “people” part right, which can make all the difference in the global scramble for talent.”
KellyOCG Director Zachary Misko commented on the program, “KellyOCG launched a revamped outsourcing model in early 2001. Key to the solution was a centralized staffing process and a dedicated team. This shift to centralization included a customized candidate application website and standardized, more thorough screening methods to enhance candidate quality and service level.”

Best Practice Institute chooses 15 organizational case studies every year that exemplify best practice standards of excellence.  Louis Carter, CEO of Best Practice Institute commented, “KellyOCG and GE Money proved themselves in a myriad of ways as a best practice. The results stand for themselves –what stood out even more to our selection committee was the strength of relationship between KellyOCG and GE Money. Rarely do you see such powerful relationships emerging between vendors and clients.”

With the Lean improvements in place, staffing processes became more consistent. Defects decreased and the quality of service continues to improve. For the first time, vacations, absences and peaks in hiring volume do not disrupt customer service. The standards of excellence and defined processes also allow new team members to more easily learn their roles and integrate into the team.

KellyOCG’s RPO provides outsourced hiring process management and human resource skills to a variety of different companies.

Best Practice Institute is an association of over 42,000 leaders and managers throughout the globe.

For more information on this case study, visit the live case study session online next Tuesday, October 29th at 1:00pm EDT at and use Promo Code: GEKellyOCG to join the session.

Media contacts:
Louis Carter, founder and CEO of Best Practice Institute, +1-800-718-4274,
e-mail protected from spam bots
Best Practice Institute

Zachary Miso, Global RPO Director, Kelly OCG e-mail protected from spam bots, 414-815-1822


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