Minneapolis, January 18, 2010 — Ceridian Corporation, a leading provider of managed human resource, employee benefits administration, tax filing and payroll outsourcing solutions, announced today it was named a Finalist in three 2010 Stevie Awards for Sales and Customer Service categories: Customer Service Department of the Year, Customer Service Leader of the Year, and Best Use of Technology in Customer Service. The fourth annual awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious American Business Awards.
Nicknamed the Stevies for the Greek word “crowned,” winners will be announced during a gala banquet at the Eden Roc Renaissance Hotel in Miami Beach, Florida on Monday, February 22. Nominated customer service and sales executives from the U.S. and several other countries are expected to attend.
More than 500 entries from companies of all sizes and in virtually every industry were submitted to this year’s competition.
“This year Ceridian entered in three categories and was chosen a Finalist in each of them,” commented Michael Gallagher, president of the Stevie Awards. “That means our judges, independent business executives, recognized Ceridian’s customer service efforts, expertise and improvements in more than one area, which is quite an accomplishment.”
“The real story involves our continued, measurable efforts to provide the industry’s best customer service,” explained Mike Shea, executive vice president, Ceridian service operations and quality. “While we have been chosen a Finalist in the Customer Service Department of the Year category, our other Finalist selections highlight our sustained effort to provide leadership and develop tools and processes that enable us to provide outstanding service.”
Some of the `measurable efforts’ to which Mike Shea refers include call response time reductions of 43 percent, customer satisfaction increases of 14 percent, and 20 point increases in Net Promoter Scores (NPS). NPS surveys existing customers and asks them to use a 10 point scale to rate their willingness to recommend Ceridian products and services to their business colleagues.
“We now have in place a powerful assortment of tools and techniques to both deliver and measure our customer service efforts,” added Paul Everett, vice president of customer service, and a Finalist in the Customer Service Leader of the Year category. “But perhaps most importantly, we have a group of truly outstanding individuals who use and improve those tools every day. We have put together a remarkable group of customer care professionals, and I feel lucky to have them on my team.”
Finalists were chosen by business professionals worldwide during preliminary judging. Members of the Awards’ Board of Distinguished Judges & Advisors and their staffs will select Stevie Award winners from among the Finalists.
Ceridian is a leading global business services company that provides reality-based KnowHow to take the guesswork out of impacting your organization’s bottom line. From human resources and benefits to productivity and payroll services, we help organizations maximize their human, financial and technology resources. As a leader in payroll outsourcing, gift cards and corporate spending, we’re the driving force in payment innovation. Whether we’re partnering with you to save money, grow your business, enhance operations or minimize financial risks we provide the insights and solutions that ensure your success. For more information about Ceridian visit www.ceridian.com or call 800-729-7655.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, The Stevie Awards for Women in Business, and The Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.
This press release was distributed through PR Web by Human Resources Marketer (HR Marketer: www.HRmarketer.com) on behalf of the company listed above.