AUSTIN TX (December 13, 2018) Vibe HCM, a leading provider of cloud-based HCM Engagement Platforms, today announced the appointment of Ken Skinner as Senior Vice President of Services and Robin Vandeveer as Vice President of Customer Success. Ken will oversee all aspects of the Vibe HCM services organization including customer support, implementation, training and customer success. Robin is responsible for defining and executing all customer success initiatives including account management, growth and retention.
Ken has over 25 years of executive experience with in-depth knowledge of engineering services, customer success, professional services, managed services and enterprise SaaS. Most recently, Ken served as the Vice President of Customer Support for Experian Consumer Services/CSidentify. Ken has also held executive level positions with Rackspace Hosting, Vignette Corporation, BMC Software, Sun Microsystems and Digital Equipment Corporation.
“I am thrilled to welcome such a high caliber professional to the Vibe HCM team. Ken has a proven track record defining and building the foundation and process improvements required to deliver an exceptional customer experience,” said Susanne Bowen, Chief Executive Officer at Vibe HCM. “Ken places high value on customer satisfaction and embraces the standards of excellence our customers expect.”
“I am delighted to join the Vibe HCM team and have the opportunity to work with innovative customers that are experiencing the benefits of an engaged workforce,” said Ken Skinner, Senior Vice President of Services at Vibe HCM. “It is our goal to provide a high level of service and support, beginning with implementation and continuing throughout the relationship, that facilitates adoption and drives the organization’s unique culture.”
Robin is a veteran service leader with 25 years’ experience in SaaS and cloud software industry. She has successfully built teams and programs that help customers adopt new technologies and realize the value of their investment. Most recently, as Vice President of Account Management at Kimbia, she redefined the customer engagement model, driving significant improvements in customer health. Robin has also held service and support leadership positions with PeopleAdmin and CompassLearning.
“I am very excited to join Vibe HCM at such an important time for the company and our customers,” said Robin Vandeveer, Vice President of Customer Success at Vibe HCM. “As customers adopt solutions to measure and improve employee engagement, it is rewarding to see their progress and to help them achieve unprecedented results.”
Vibe HCM’s services approach is based on 20 years of experience delivering HCM products to hundreds of customers and millions of users. Through the Vibe Deploy methodology, Vibe helps customers measure engagement, find trends and set benchmarks, enabling them to decrease turnover, improve recognition, enhance communications and develop a stronger connection to the organization and its goals.
ABOUT VIBE HCM
Vibe HCM is redefining human capital management software expectations. We make it easy for companies to not only automate HR transactions but also connect, communicate and engage with all their employees. We partner with talent-driven businesses to elevate how they Work. Share. Applaud. Inspire. This relentless pursuit has led us to collaborate with some of the most innovative, recognized brands on the planet for over 20 years as we work together to set a new standard in the marketplace for HCM systems. Relied on by over 1 million employees worldwide, the Vibe HCM platform leverages Progressive Web App (PWA) technology to deliver easy to access and use HR, Talent, Recruiting, Onboarding, Engagement, Analytics and Payroll. (www.vibehcm.com)