Ottawa, ON October 20, 2009 - Halogen Software today announced a new “Certain to Succeed” money back guarantee for its talent management solutions, a first for the talent management software industry, and a new benchmark for other HR software vendors to follow. Halogen’s decision to begin offering a money back guarantee is rooted in the company’s unwavering commitment to deliver the most brilliant customer experience in the software industry. It is also a natural progression for a company that has successfully implemented its solutions in nearly 1500 organizations worldwide.
“As a totally customer focused company we see this as the next logical step,” said Marc Brule, Vice President, Client Services, Halogen Software. “We work very hard to ensure every customer receives a brilliant implementation experience but we want to take it even further. Our money back guarantee makes it simpler for the customer, and is the right thing for a market leader to do.”
Now more than ever, organizations need to be lean and highly efficient. Halogen’s proven solutions help align and engage workforces and focus them on delivering better business results. The “Certain to Succeed Guarantee” makes it easier for organizations to adopt Halogen’s products and start taking advantage of the many benefits they offer.
“Time and time again, our customers tell us how happy they are and how successful they become once they start using our solutions. We are very confident in our offering and proud to be the first HR software vendor to offer a money back guarantee,” said Paul Loucks, President and CEO, Halogen Software. “For Halogen, the customer experience is what truly matters and this is just another example of how we make it easy to do business with us.”
“I am a vocal fan of Halogen and their many product offerings! The head of our IT group has been blown away by how organized Halogen is, how capable the people have been,” said Brian Spence, Vice President of Human Resources, Staffing Plus. “I can be hard on vendors, because I hold them accountable for their promises. I haven’t had to do that with Halogen because I’ve always been overly impressed. The easier a solution provider can make my life and the life of my organization the better. This new money back guarantee is one more reason why I will continue to recommend Halogen.”
Although this strategy is new to the HR software market, it is in keeping with what many leaders in the software industry already provide. Halogen has consistently been recognized for its market leadership by major industry analysts. Gartner positioned the company in its leader’s quadrant for Employee Performance Management Software in 2009. At the HR Tech Conference in September, Bersin & Associates presented findings from their soon to be released study, in which Halogen is the only vendor cited for exceptional levels of customer satisfaction in every category assessed: product quality, service, business partnership and overall customer satisfaction.
“We are leading the talent management software market in a customer-focused direction,” continued Loucks. “If this encourages other talent management vendors like SuccessFactors and StepStone to adopt similar programs, it will be a great step forward for customers and our industry.”
The “Certain to Succeed Guarantee” is available worldwide for all of Halogen’s talent management products, deployed either on-demand (SaaS) or on-premise. For more information on Halogen’s guarantee, please visit: www.halogensoftware.com/why-halogen/guarantee/.
About Halogen Software
Halogen Software is recognized as a market leader by industry analysts and is strongly endorsed by the thousands of HR professionals who use their talent management solutions. The company offers a complete suite of web-based products that automate, simplify and integrate performance appraisals, 360 degree feedback, compensation management, succession planning and learning management. Halogen’s offering makes HR best-practices accessible to companies of all sizes and its healthcare, financial services and professional services specific suites meet the unique needs of these industries. Halogen is consistently recognized by the industry and its customers for its exceptional implementation and support services. Halogen was named a leader in Gartner’s Magic Quadrant for employee performance management software in 2009 and has won multiple awards for its corporate leadership and product innovation, including HR Technology Product of the Year. For more information, visit www.halogensoftware.com.
PR Consultant, Halogen Software
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