Leadership development firm’s article series on new manager training emphasizes key strategies to grow into management
SEATTLE—August 24, 21010— Holding employees accountable creates consistent clarity for performance expectations, but this can be a real challenge for new managers. A new article by Impact Achievement Group provides tips for new managers to effectively address performance problems.
“How to Handle Performance Problems: Tips and Guidance for New Managers,” the eighth in a 12-part article series, provides new supervisors with an objective intervention model for addressing performance issues. The articles are derived from Supervisory Basics™, 12 individual yet linked two-hour training modules, delivered in leader-led or eLearning formats that help managers understand the management behaviors and tactics required to ensure their and their company’s success.
The article lays out a consistent system for dealing with sub-standard performance. Impact Achievement Group recommends the DESC Intervention model:
-Describe the specific situation where poor performance shows up
– clarify the Effect of the situation
– State specific future expectations
– communicate Consequences
When a new manager needs to address a performance problem by asking an employee to change behavior, the employee can become defensive. Using the DESC Intervention Model takes the confrontation out of the realm of “you” and instead describes the performance as it relates to acceptable standards and how it impacts others.
“Leaving performance problems unaddressed can create morale problems and loss of respect,” said Lee Klepinger, president of IAG. “The tools presented in this white paper enable new managers to quickly establish credibility and increase the chances of management success.”
“How to Handle Performance Problems: Tips and Guidance for New Managers” is available for download at http://www.impactachievement.com/articles.html. Article 9 will address effective ways to handle persistent troublemakers and problematic issues.
About Impact Achievement Group
Impact Achievement Group provides assessment, coaching, customer loyalty and leadership development training that focuses on employee selection, retention, employee engagement and customer engagement. By integrating and blending the world’s best assessment and recruiting processes, workshops and eLearning training, coaching and measurement programs, Impact Achievement Group helps organizations improve human performance to achieve bottom line results.
Heath Davis Havlick