SEATTLE — March 9, 2010 — Training new supervisors has everything to do with how effectively they begin to manage, how well their team performs, and ultimately, the company’s reputation and overall performance.
Yet employers often marginalize the importance of training new supervisors, stopping at rewarding superior performers with a promotion. Employees, however, need to use additional skills than those that made them stand out as an independent contributor.
In a new podcast series, Supervisory Basics: Helping First Time Managers and Seasoned, But Untrained, Supervisors Transition to Effective Leaders, Impact Achievement Group experts will cover issues that affect new managers — and often, any manager — and help them mature into superior leaders. Those interested can subscribe at http://itunes.apple.com/us/podcast/supervisory-basics/id354131787.
The initial broadcast, Helping Newly Promoted Managers Succeed — Good for Them. Good for You, addresses the challenges of the transition to a supervisory role, common pitfalls for new supervisors, and advice on managing friendships. The broadcast features Dr. Julie White, Impact Achievement senior managing partner, author and an internationally recognized expert in communications, leadership development, and human performance.
In episode two, Helping First Time Supervisors Understand the Value of a Customer — For Life!, Rick Tate, senior managing partner and internationally recognized authority on service quality, leadership development and human performance, discusses how to instill the lifetime value of a customer within the managers’ vision and management practices.
The podcast series is based on Supervisory Basics, 12 individual yet linked two-hour training modules, delivered in leader-led or eLearning formats that helps managers understand the management behaviors and tactics required to ensure their and their company’s success.
About Impact Achievement Group
Impact Achievement Group, www.impactachievement.com, provides assessment, coaching, customer loyalty and leadership development training that focuses on employee selection, retention, employee engagement and customer engagement. By integrating and blending the world’s best assessment and recruiting processes, workshops and eLearning training, coaching and measurement programs, Impact Achievement Group helps organizations improve human performance to achieve bottom line results.
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This press release was distributed through PR Web by Human Resources Marketer (HR Marketer: www.HRmarketer.com) on behalf of the company listed above.